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Embrace what your employees write about your company

AAEAAQAAAAAAAAWcAAAAJGEzNzI5MGYyLWZiOWItNGI5NC05MGFmLTQ2YzFkMzkwYWZmNgI published this article on LinkedIn, in 2015, but it is as important today, as it was then.

Being a successful company is great. But listening to your employees’ feedback is essential. I have been reading a lot on Glassdoor and other sites, and what I read from employees about the companies they work for, made me cringe and start thinking.

It is not a good representation of your company if your employees feel that there is poor management, animosity, disrespect, lack of training, and only interest in making money.
You have to realize that without your employees, you would not be able to operate your business.
You also have to realize that times are changing and you have to adapt and change with the times.
Be flexible. Yes, your employees might have to work 40 hours per week, but if a job is done, and well done, let an employee leave early. This is not detrimental to your operations. On the contrary, flexibility in working hours will make your employees strive to do their best and be very productive. This is  a win win situation for you and your Company.
If you are rigid, then you will see that everyone will just work at a pace to fill the hours you require and this is all you will ever get. A simple example of this strategy, are gardeners. You ask how much they charge and they say x per hour. So you give them a job to do and they will milk you for as many hours as possible. Give them a total price for the job, and the job will finish in no time at all.

Also make sure that you provide initiatives for advancement. If an employee feel stuck, they will eventually leave. Job hoppers are very common these days, and this is a direct reflection of poor management, poor culture and disinterest toward your workforce.

So do yourself and your company a favor and stick to some newer rules:
1. Be flexible
2. Respect your employees
3. Train them
4. Give them all the possible tools to succeed. If they succeed, so does your company.
5. Give yearly raises, to cover the cost of living. All the prices go up. So should any salary.
6. Stop being stuck on the punch-card. Offer salaries instead of per hour compensations. The productivity changes dramatically.
7. Thank anyone for a job well done. You depend on your workforce, as much as you depend on your clients. Those two go hand in hand.
8. Last but not least, be OPEN MINDED. This is the only way to move forward and create your mark in the market.

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Utopian Company or Not?

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Got the idea to write, because of this article:
http://www.businessinsider.com/5-things-new-ceos-should-focus-on-2015-6
Especially paragraph 4:

#4: Build relationships at all levels

One of the most important, and most difficult, parts of being new is forging new relationships. And don’t only focus on your immediate reports. Meet people in all departments and at all levels of the organization. Just sitting down with someone and asking, “What should I know?” or “How would you make this company better?” can yield a treasure trove of information and insights. Find out who the key conduits of information are and develop an open channel for them to reach you directly. Unfortunately, there is no shortcut. Relationships take time to build. Stay present and connected to the conversation. Don’t be afraid to keep going even if it feels like you know everything you need to. Get to know your people and how they tick.

Many new executives fail here because they become too wrapped up in making an impression. They meet with people, but instead of listening they try to convince everyone they deserve the job. They go on about their background, previous successes, and the great plans they have for the future. Don’t fall into this trap. Stay humble and curious. We have two ears and one mouth for a reason. Use them proportionately.

The Utopian Corporation:

  1. Upper Management introduces themselves to everyone in the organization, spend time to see what everyone does and how it affects the company.
  2. Listen to everyone, no matter how high or low the position. Everyone’s work has an impact in the overall picture.
  3. Make your staff feel welcome, appreciated and say a good word from time to time. It goes a long way.
  4. You don’t hire before you give existing employees the courtesy of actually reading their resumes, and talking to them.
  5. You don’t let people go because you over-hired and it doesn’t fit your current plans…
    Families livelihoods depend on the job and the salary….
  6. Sit and share lunch with everyone, say a few good words, share wishes for Christmases, Holidays, New Year etc…
  7. As the article above says: Get to know your people and how they tick.
  8.  A good, solid, positive working environment, transparency, loyalty and solid character are never outdated.

There are great companies out there that encompass all the above and more.
My wish for 2018 and the workforce is, that everyone finds themselves in such an organization!

 

 

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4 More Enemies of Vitality All Leaders Must Avoid — Leadership Freak

Leaders who suck the life out of people promote failure and embrace defeat. The first four enemies of vitality: #1. Distrust. #2. Disrespect. #3. Proper channels. #4. Excluding the outside. Posted here. 4 more enemies of vitality: #5. Isolation: the message that others don’t matter 3 ways ineffective leaders practice isolation: Avoid the front-line. Hang […]

via 4 More Enemies of Vitality All Leaders Must Avoid — Leadership Freak

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Work Relationships Matter

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I find it amazing, how discussions can lead to ideas for my blog.
We all need to feel great at work and establish solid relationships with our colleagues, managers and bosses.
Having said that, there is a fine line. You cannot mistake work relationships as personal. Don’t get me wrong. There are true, deep and long lasting friendships being born from your work environment.
But you have to understand your environment, always be respectful, and never “demand” social inclusion.
Not being included in events outside work, does not mean that you are not liked at work or not respected. Believe in yourself, don’t be “short”, don’t take work related issues personally.  NEVER be sarcastic and ask why you were not included. This is plain rude, and shows insecurity.

IF you feel left out, then sit and think really hard if you are as giving, as collaborative and as helpful at work as you should be. If the answer is YES, then know that : This is NOT personal. This is work.

IF some of your truths say NO, then try to change your attitude, be more of a team player, try to do good every day.

IF you start a true friendship, NEVER cross the line, NEVER ask for personal favors, NEVER put your newfound friendship in an awkward position by taking liberties at work. Work is work, friendship is friendship.
Do not muddle those two.

My advice is:
Stay true to your values, be respectful, respect others no matter their position on the corporate ladder, always offer a helping hand, be compassionate, know how to say thank you, and always apologize honestly for a mistake or faux pas. We are all human.

Do not start disliking colleagues for non inclusion outside of work.
We all have our social circles.
This doesn’t mean that you are “hated”.

Grow up and believe in yourself and abilities. After all, you were hired for a reason. Find this reason in your heart and go for it with all your passion, hard work and team spirit!

 

 

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Starting a business? Be honest

There is no such thing as becoming a millionaire by “selling” stuff that are owned by other companies on platforms like Amazon, eBay, Facebook etc.

 

Victims of Employment Scams Speak Out

 

Have some pride. By re-selling another company’s products without permission, you are in very blunt terms a thief.

By trying to scheme a company with different email addresses, names, IP addresses, you will win nothing. Have some pride, have some honesty.

Ask any company to become a certified re-seller and you are in business. Work hard for your goals, but learn that by flying on another’s wings you have nothing to be proud of or win.

You are unethical, you don’t play by the rules and in the end your prospective buyers will see right through you. Can you provide the same services the company you “steal” from does? Can you look your buyers in the eye and tell them that you are running a reputable company that strives for honesty, customer service and a great product?

All of you wanna be re-sellers out there, listen to me. We know you. We shut you down left and right. Stop wasting your time defrauding companies and show the world that you have integrity.

Find your own stuff to sell, or contact companies and ask officially to connect and work together.

 

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Life and Career

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Is telecommuting dead? Don't count on it, experts say

You are tired. Your life is hard. You have personal problems.
You are not alone.
Everyone has one or more issues in life.
This doesn’t mean that you are allowed to bring this baggage with you at work.
There is a savoir-faire and a code of behavior, no matter where you work, or what you do in life.
I have been in the Corporate sector since 1978, and have slowly but steadily created my own “Ten Commandments”. If you follow these rules, you can only succeed.
Try them out. What do you have to lose?

1. ALWAYS come to work early and with a smile on your face.
2. ALWAYS give 110%. Don’t wait for others to tell you what to do. Be proactive.
3. SHOW your superiors that you are interested. Genuinely interested.
4. DO yourself a favor and learn Time Management. It’s a priceless tool to organize your daily tasks, and workflow.
5. NEVER make personal announcements in front of all your colleagues. Personal information might make others uncomfortable and is usually inappropriate, unless you announce that you are getting married… You get the point.
6. WORK. Don’t waste your employer’s and your time by getting up and moving around your company every 10 minutes.
7. NEVER say you completed a task unless you actually did.
8. RESPECT your job, RESPECT yourself. Show some passion and enthusiasm.
9. Always help where help is needed. As your company needs you for the work you were employed to do, so do you. Without your employer you would have no work and so no income.
10. EARN RESPECT. NEVER DEMAND IT.

 

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A guide for Chargeback Code Reasons

Visa MC

This is a helpful list of chargeback codes.

**Visa Chargeback Codes**

  • 30 Services not provided or Merchandise not received
  • 41 Cancelled recurring transaction
  • 53 Not as Described or Defective merchandise
  • 57 Fraudulent multiple transactions
  • 60 Requested copy illegible or Invalid
  • 62 Counterfeit transaction
  • 70 Account number on exception file
  • 71 Declined authorization
  • 72 No authorization obtained
  • 73 Expired card
  • 74 Late presentment
  • 75 Cardholder does not recognize transaction
  • 76 Incorrect transaction code
  • 77 Non-matching account number
  • 79 Requested transaction information not received
  • 80 Incorrect transaction amount or account number
  • 81 Fraudulent transaction (Card present)
  • 82 Duplicate
  • 83 Fraudulent transaction (Card not present)
  • 85 Credit not processed
  • 86 Paid by other means
  • 90 Services not rendered (ATM or Visa travel/money)
  • 93 Risk identification service (RIS)
  • 96 Transaction exceeds limited amount

**MasterCard Chargeback Codes**

  • 4801 Requested transaction information not received
  • 4802 Requested / Required information illegible or missing
  • 4807 Warning bulletin file
  • 4808 Requested / Required authorization not obtained
  • 4812 Account number not on file
  • 4831 Transaction amount differs
  • 4834 Duplicate processing
  • 4835 Card not valid or expired
  • 4837 No cardholder authorization
  • 4840 Fraudulent processing of transaction
  • 4841 Canceled recurring transaction
  • 4842 Late presentation
  • 4846 Correct transaction currency code not provided
  • 4847 Requested/Required Authorization Not Obtained and Fraudulent Transaction
  • 4849 Questionable merchant activity
  • 4850 Credit posted as a purchase
  • 4853 Cardholder disputes – Services / merchandise defective or not as described
  • 4854 Cardholder disputes – Not classified in other category (US cardholders only)
  • 4855 Non receipt of merchandise
  • 4857 Card activated telephone transaction
  • 4859 Services not rendered
  • 4860 Credit not processed
  • 4862 Counterfeit Transaction – Magnetic stripe POS fraud
  • 4863 Cardholder does not recognize – potential fraud (US Only)
  • 4870 Chip Liability Shift
  • 4871 Chip/PIN Liability Shift
  • 4999 Domestic Chargeback Dispute (Europe Region Only)

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Chargebacks vs Refunds

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Do you know the difference between chargebacks and refunds?
Do you know the importance of this difference for your company’s financial reports?
Do you know which companies have refunds AND chargebacks and what the difference is?

A chargeback comes with a fee, usually around $20 per chargeback.

A dispute or a claim is simply a refund of a sale, without any added fees.
PayPal and Amazon give those two options.
Shopify does not… These are just a few examples.

Does your back end/platform have the necessary reporting structure?

Does your back end/platform have the necessary structure to stop fraudulent transactions for manual review before you capture payments?

I am starting a series on this subject and will start giving you information that is critical to any company that sells online, whether tangible or intangible goods.

If you need help or don;t know how to set up your company to deal with those issues, simply email me, stockmalm at gmail.com.

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Το χρέος

Γράφει
ο Γιώργος Χουδαλάκης

H EIKONA του καταβεβλημένου Aκη Τσοχατζόπουλου δικαιολογεί την οριακή απόφαση για την αποφυλάκισή του. Ο άλλοτε πανίσχυρος υπουργός χρειάζεται φροντίδα που δύσκολα θα μπορούσε να έχει ως έγκλειστος στον Κορυδαλλό. Ομως, το γεγονός ότι ο ίδιος αποτελεί σκιά του παλιού εαυτού του δεν αποτινάσσει από πάνω του τις σκιές του παρελθόντος. Η έξοδος από την φυλακή με δόσεις love story καθώς και το πρώτο πρωινό ελευθερίας, προβλήθηκαν διακαναλικά.

«Δικαιολογημένο» σε μια χώρα που καταναλώνει αμάσητες μεγάλες ποσότητες life style. Εντελώς αδικαιολόγητες, όμως, ερωτήσεις για το «αν αισθάνεται δικαιωμένος». Αδικαιολόγητο και ο καταδικασμένος για μίζες Τσοχατζόπουλος να εξοργίζεται με ερωτήσεις για το πώς βρέθηκαν τα 200.000 ευρώ για την εγγύηση. Με διάθεση πολιτικής ρελάνς έδειξε ως υπεύθυνους για την «ταλαιπωρία» του τους Κώστα Σημίτη και Γιώργο Παπανδρέου. Αν έχει να πει, ας φανερώσει έστω και με καθυστέρηση όσα γνωρίζει. Ετσι θα αποπληρώσει το απλήρωτο χρέος της αποκάλυψης όλης της αλήθειας προς τους πολίτες που τον εμπιστεύτηκαν καθιστώντας τον πολιτικά πανίσχυρο.

ΥΓ.: Είναι χρέος κάθε ανθρώπου να δώσει πίσω στον κόσμο τουλάχιστον το ισοδύναμο αυτού που έχει πάρει από αυτόν.
Αϊνστάιν